Customer Services Manager - Bakery

Richs

Andover, GB
**
Fmcg background required
D365/erp system proficiency
Otif 100% customer delivery target
** Rich Products Corporation is seeking a Customer Services Manager for their bakery division in Andover, GB. This role focuses on ensuring excellent customer service, managing stock provision, and overseeing logistics and export processes to meet customer demands. **

Job Summary

  • The Customer Services Manager serves as the first point of contact to delight customers while resolving issues through logistics networks.
  • Responsibilities include managing F'real inventory, coordinating production plans with co-manufacturers, and ensuring OTIF requirements are met across the UK and EU.
  • The role involves administering export documentation for global orders and liaising with logistics providers to ensure operational expectations are met.

Matching Summary

Match Score: 75

** Rich Products Corporation is seeking a Customer Services Manager for their bakery division in Andover, GB. This role focuses on ensuring excellent customer service, managing stock provision, and overseeing logistics and export processes to meet customer demands. **

Skills & Requirements

Must-have

  • FMCG background required
  • D365/ERP system proficiency
  • OTIF 100% customer delivery target
  • Export documentation administration
  • Cross-functional stakeholder management

Nice-to-have

  • Experience working with 3PL providers
  • In-depth CRM principles knowledge
  • Food industry specific experience
  • Vendor operational improvement skills

Key Requirements

  • Excellent interpersonal and active listening skills
  • Thorough understanding of D365/ERP systems
  • Ability to resolve daily customer service issues
  • Knowledge of export documentation for shipping equipment

Work Rights

Not specified

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