German-speaking Knowledge Manager

unistrasi.it

Base: monthly gross 44,200 huf; bonus/equity: not ...
Hybrid
Professional proficiency in german
It service desk level 1 support knowledge
Use of servicenow as kb repository
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world

Job Summary

  • We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.
  • In this role you will own and manage the IT Service Desk and End users Knowledgebase, drive improvements by integrating the Knowledgebase with Automation tools, and collaborate with global ITIL teams.
  • We offer hybrid working, monthly gross 44,200 HUF cafeteria, home office allowance, private health insurance, and a great team with many learning and training opportunities.

Matching Summary

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world.

Salary

Base: Monthly gross 44,200 HUF; Bonus/Equity: Not specified; Benefits: Cafeteria, home office allowance, private health insurance

Skills & Requirements

Must-have

  • Professional proficiency in German
  • IT Service Desk Level 1 support knowledge
  • Use of ServiceNow as KB repository
  • Application of ITIL and KCS methodologies
  • Knowledgebase management and updates
  • Proactive and self-driven attitude

Nice-to-have

  • Growth mindset and curiosity
  • Basic project management skills
  • Excitement for GenAI and AI technologies
  • Ability to structure and rewrite content

Key Requirements

  • Bachelors’ Degree in any field
  • ITIL foundation certification
  • Minimum 2+ years IT Service Desk Level 1 experience
  • Professional proficiency in German

Work Rights

Not specified

Tailored Resume

Cover Letter