Oversee and execute daily order fulfillment processes, ensuring seamless customer service support, and functionally leading a team to achieve operational excellence
Job Summary
Oversee and execute daily order fulfillment processes, ensuring seamless customer service support, and functionally leading a team to achieve operational excellence.
Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal), coordinating seamlessly with logistics and asset management teams.
Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs) and implement initiatives to enhance service delivery quality and customer satisfaction.
Matching Summary
Oversee and execute daily order fulfillment processes, ensuring seamless customer service support, and functionally leading a team to achieve operational excellence.
Skills & Requirements
Must-have
order fulfillment processes
customer service support
team leadership
process improvement initiatives
customer issue resolution
Nice-to-have
customer-centric mindset
continuous learning
proactive attitude
interpersonal skills
Key Requirements
Bachelor's degree in any discipline
Experience in sales administration, customer service, or related operational role