The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams
Job Summary
The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams.
You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way.
You will lead a high performing team of operational leads who are experts in our business processes and systems.
Matching Summary
The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams.
Skills & Requirements
Must-have
Annual planning
Forecasting
Business process optimization
Executive reporting and analytics
Lead operational activities
Nice-to-have
Trusted advisor to VP
High performing team leadership
Support revenue process
Key Requirements
Requires experience in Renewals and Customer Success Operations