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Agent Strategist - Nyc
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Vapi
New York, United States
Remote
Enterprise account management
Customer success
Renewal and expansion
Skills & Requirements
Must-have
Enterprise account management
Customer success
Renewal and expansion
Stakeholder management
Technical fluency
CRM hygiene
Process building
Nice-to-have
Voice AI experience
Conversational AI
Telephony technology
AI/ML products
Key Requirements
5+ years in customer success or technical account management
Experience managing enterprise accounts ($100K+ ACV)
Strong stakeholder management skills
Technical fluency in APIs and deployment workflows
Experience with renewal and expansion motions
Highly organized with strong CRM habits
Work Rights
Not specified
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