Agent Strategist - Nyc

Vapi

New York, United States
Remote
Enterprise account management
Customer success
Renewal and expansion

Skills & Requirements

Must-have

  • Enterprise account management
  • Customer success
  • Renewal and expansion
  • Stakeholder management
  • Technical fluency
  • CRM hygiene
  • Process building

Nice-to-have

  • Voice AI experience
  • Conversational AI
  • Telephony technology
  • AI/ML products

Key Requirements

  • 5+ years in customer success or technical account management
  • Experience managing enterprise accounts ($100K+ ACV)
  • Strong stakeholder management skills
  • Technical fluency in APIs and deployment workflows
  • Experience with renewal and expansion motions
  • Highly organized with strong CRM habits

Work Rights

Not specified

Tailored Resume

Cover Letter