Clinical Support Specialist

Amwell

Remote, US
Base: $41,220 - $52,000; bonus/equity: eligible fo...
Remote
Excellent written and verbal communication skills
Ability to navigate challenging situations
Strong time management and organizational skills
Amwell is seeking a Clinical Support Specialist to provide exceptional customer service through its Network Operations Center. The role involves assisting patients and providers with platform-related issues, emphasizing strong communication and multitasking skills

Job Summary

  • The role involves providing exceptional customer service through call center and case management while assisting patients and providers with issues on the Amwell platform.
  • Responsibilities include calling in prescriptions, preparing sick notes, managing Code Blue escalations, and de-escalating situations involving dissatisfied customers.
  • Amwell offers a comprehensive benefits package including flexible personal time off, 401K match, competitive healthcare plans, and free access to telehealth services.

Matching Summary

Match Score: 85

Amwell is seeking a Clinical Support Specialist to provide exceptional customer service through its Network Operations Center. The role involves assisting patients and providers with platform-related issues, emphasizing strong communication and multitasking skills.

Salary

Base: $41220 - $52000; Bonus/Equity: Eligible for annual bonus based on company and employee performance; Benefits: Flexible PTO, 401K match, healthcare, dental, vision, parental leave, stock purchase program

Skills & Requirements

Must-have

  • Excellent written and verbal communication skills
  • Ability to navigate challenging situations
  • Strong time management and organizational skills

Nice-to-have

  • Patient and empathetic attitude
  • Comfort working in fast-paced environments
  • Passion for delivering outstanding customer service

Key Requirements

  • Strong computer literacy with Microsoft Office proficiency
  • Familiarity with complex or multi-line phone systems
  • Proven track record of exercising good judgment

Work Rights

Not specified

Tailored Resume

Cover Letter