Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Manage customer satisfaction agents
Analyze and report performance
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process
Job Summary
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
This position will be responsible for reaching and maintaining exceptional C ustomer Resolution.
We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs
Matching Summary
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
Salary
Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits
Skills & Requirements
Must-have
Customer Resolution
Manage Customer Satisfaction Agents
Analyze and Report Performance
CRM and ERP Data Integrity
Nice-to-have
Sense of Urgency
Strategic Thinking
Change Agent
Team Player
Positive Attitude
Key Requirements
3-5+ years of Customer Service Leadership
High School diploma or Equivalent
Exceptional written and verbal communication skills
Demonstrates success in partnering with other groups