Sr. Risk Manager, Escalations

Amazon

Br, Brazil
On-site
Escalation management
Risk analysis and investigation
Automation and ai integration
This role offers a unique opportunity to lead meaningful change by designing scalable processes and modernizing workflows with AI to improve safety and compliance teams

Job Summary

  • This role offers a unique opportunity to lead meaningful change by designing scalable processes and modernizing workflows with AI to improve safety and compliance teams.
  • The team protects customers by ensuring best-in-class safety and compliance controls through escalation management and defect reduction, operating at the intersection of data, customer experience, and product risk.
  • The Sr. Risk Manager will build scalable mechanisms to improve quality, speed, and consistency, partner with Product, Tech, and Science teams, and influence global standards and practices.

Matching Summary

This role offers a unique opportunity to lead meaningful change by designing scalable processes and modernizing workflows with AI to improve safety and compliance teams.

Skills & Requirements

Must-have

  • escalation management
  • risk analysis and investigation
  • automation and AI integration
  • cross-functional collaboration
  • data pattern analysis
  • compliance and safety controls

Nice-to-have

  • builder mindset
  • customer-obsessed recommendations
  • system redesign and process scaling
  • clear communication to senior audiences
  • ownership and system improvement focus

Work Rights

Not specified

Tailored Resume

Cover Letter