Customer Service Lead

Andrews Veterinary Clinic

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
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Professional client communication
Patient record maintenance
Billing transaction processing
** Andrews Veterinary Clinic is seeking a Customer Service Lead who will supervise the reception team while providing exceptional client service and operational support. The ideal candidate should possess veterinary experience, strong leadership skills, and a passion for client and patient care. **

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include client service and communication, patient records and technology management, and leadership and supervision of the reception team.
  • The clinic offers a competitive compensation and benefits package, including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

Match Score: 75

** Andrews Veterinary Clinic is seeking a Customer Service Lead who will supervise the reception team while providing exceptional client service and operational support. The ideal candidate should possess veterinary experience, strong leadership skills, and a passion for client and patient care. **

Salary

Base: up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options

Skills & Requirements

Must-have

  • Professional client communication
  • Patient record maintenance
  • Billing transaction processing
  • Team mentorship and coaching
  • Operational accuracy audits

Nice-to-have

  • Positivity and accountability
  • Building long-term relationships
  • Fostering teamwork and accountability

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Comfort with scheduling software and EMR

Work Rights

Not specified

Tailored Resume

Cover Letter