Ms Engineer (l1)

NTT DATA

Petaling Jaya, Malaysia
Entry-level troubleshooting experience
Basic knowledge of itil processes
Good understanding of itsm tools
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational

Job Summary

  • As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational.
  • You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests.
  • NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

Matching Summary

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational.

Skills & Requirements

Must-have

  • Entry-level troubleshooting experience
  • Basic knowledge of ITIL processes
  • Good understanding of ITSM tools

Nice-to-have

  • Client-centric approach
  • Ability to communicate across cultures
  • Positive outlook in pressurized environments

Key Requirements

  • Bachelor's degree in IT or Computing
  • Entry-level experience in ICT organization
  • Ability to handle tickets promptly

Work Rights

Not specified

Tailored Resume

Cover Letter