Technical Support Analyst

Pillsbury Winthrop Shaw Pittman LLP

Tokyo, Japan
**
First and second tier it support
Support for asia offices
On-site and remote support
** Pillsbury Winthrop Shaw Pittman LLP is seeking a Technical Support Analyst in Tokyo, Japan, to provide first and second-tier IT support for its Asia offices. The role requires strong technical skills, effective communication in Japanese and English, and a service-oriented approach in a professional services environment. **

Job Summary

  • The Technical Support Analyst is responsible for providing first and second tier IT support for the firm’s Asia offices, including Tokyo, Hong Kong, Beijing, and Shanghai.
  • This role serves as the primary local IT presence while supporting regional operations and requires strong technical skills, clear communication, and a service-oriented approach.
  • Travel to other Asia offices is required (approximately 25%) to support projects, coverage, and regional initiatives.

Matching Summary

Match Score: 75

** Pillsbury Winthrop Shaw Pittman LLP is seeking a Technical Support Analyst in Tokyo, Japan, to provide first and second-tier IT support for its Asia offices. The role requires strong technical skills, effective communication in Japanese and English, and a service-oriented approach in a professional services environment. **

Skills & Requirements

Must-have

  • First and second tier IT support
  • Support for Asia offices
  • On-site and remote support
  • Manage and resolve tickets
  • Build and configure hardware
  • Support mobile devices
  • Audio-visual and videoconferencing support

Nice-to-have

  • Service-oriented approach
  • Collaborative work across locations
  • Adaptable and reliable
  • Work independently when required

Key Requirements

  • Prior IT support experience in law firm/professional services
  • Experience supporting users across multiple offices
  • Strong understanding of desktop, laptop, software, and mobile device support
  • Proficiency with Microsoft Office applications
  • Clear and professional verbal and written communication skills in Japanese and English
  • Ability to occasionally lift 15 kg

Work Rights

Not specified

Tailored Resume

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