Experience Research Senior Specialist

Mastercard

Toronto, Ontario, Canada
Base: $83,000 - $132,000 cad; bonus/equity: discre...
Hybrid
4+ years ux or market research experience
Qualitative and quantitative research methods
Synthesizing complex data into actionable insights
This role supports the Experience Strategy and Research team in de-risking emerging assumptions through rigorous mixed-methods research

Job Summary

  • This role supports the Experience Strategy and Research team in de-risking emerging assumptions through rigorous mixed-methods research.
  • The specialist will partner with strategists, designers, and product managers to uncover evidence-based insights that guide product innovation from discovery to MVP validation.
  • Candidates must be able to attend the local office in Toronto, Canada, an average of 3 days a week as part of a hybrid work arrangement.

Matching Summary

This role supports the Experience Strategy and Research team in de-risking emerging assumptions through rigorous mixed-methods research.

Salary

Base: $83,000 - $132,000 CAD; Bonus/Equity: Discretionary annual incentive program eligible; Benefits: Not specified

Skills & Requirements

Must-have

  • 4+ years UX or market research experience
  • Qualitative and quantitative research methods
  • Synthesizing complex data into actionable insights
  • Product development lifecycle familiarity
  • Storytelling and presentation skills

Nice-to-have

  • Payments or fintech domain knowledge
  • Collaborative and inclusive team player
  • Curiosity about cultural and tech trends
  • Passion for doing well by doing good

Key Requirements

  • 4 years' experience in UX, market, or behavioral research
  • Experience with ethnography, usability testing, and surveys
  • Familiarity with MVP concept testing and iterative design

Work Rights

Not specified

Tailored Resume

Cover Letter