Associate, Payroll Client Services - Sat- Wed - Amer

Digitalnomadfinder

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Robust payroll knowledge
Exceeding customer expectations
Digitalnomadfinder is seeking an Associate for Payroll Client Services, specifically for a Saturday to Wednesday shift. The role focuses on supporting payroll inquiries, offering excellent customer service, and collaborating with internal teams in a remote work environment

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Digitalnomadfinder is seeking an Associate for Payroll Client Services, specifically for a Saturday to Wednesday shift. The role focuses on supporting payroll inquiries, offering excellent customer service, and collaborating with internal teams in a remote work environment.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Robust payroll knowledge
  • Exceeding customer expectations
  • Zendesk and Slack experience
  • Team-oriented environment

Nice-to-have

  • Ambitious problems
  • Future focused work culture
  • Continuous learning and development

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter