This role manages and develops teams responsible for HR service delivery including talent acquisition, pay, benefits, and HRIS within a global banking environment
Job Summary
This role manages and develops teams responsible for HR service delivery including talent acquisition, pay, benefits, and HRIS within a global banking environment.
The successful candidate will implement key performance indicators and optimize Tier 1 contact center operations to ensure high first contact resolution rates for a global workforce.
Wells Fargo seeks a leader to streamline workflows using automation platforms like Gen AI and collaborate on process improvements while maintaining strict compliance standards.
Matching Summary
This role manages and develops teams responsible for HR service delivery including talent acquisition, pay, benefits, and HRIS within a global banking environment.
Skills & Requirements
Must-have
6+ years HR Operations experience
3+ years management leadership experience
Tier 1 contact center operations management
Employee populations exceeding 100,000
Highly regulated banking industry compliance
Nice-to-have
Lead cross-functional global teams
Experience with Gen AI automation tools
SHRM-SCP or SPHR certification preferred
Master's degree or MBA qualification
Proven track record in risk control
Key Requirements
6+ years HR Operations experience
3+ years senior leadership experience
Experience managing 100,000+ employee populations
Extensive banking or financial services background