Regular Full-time Front Desk Supervisor

Four Seasons Hotels Ltd

Santa Fe, US
Base: $23.49 hourly; bonus/equity: not specified; ...
Guest experience management
Front desk operations
Labor and expense oversight
Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure

Job Summary

  • Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure.
  • Lead the training and development of Front Desk Agents, including procedures for check-in/check-out, cash handling, night audit functions, and guest interaction with a focus on conflict resolution.
  • Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

Matching Summary

Manage Front Desk operations and team members, ensuring a smooth and pleasant guest experience from arrival through departure.

Salary

Base: $23.49 hourly; Bonus/Equity: Not specified; Benefits: Free and discounted stays at 135 Four Seasons locations worldwide, Global growth opportunities, Food & beverage and spa discounts, Free employee meals, Complimentary employee parking, Comprehensive training & development, 401(k) Retirement Plan, PTO + sick leave pay, Medical benefits, including parental leave

Skills & Requirements

Must-have

  • Guest experience management
  • Front desk operations
  • Labor and expense oversight
  • Problem solving and guest resolution
  • Hotel property management systems
  • Staff scheduling and payroll

Nice-to-have

  • Genuine and compassionate professional
  • Integrity and accountability
  • Collaborative team player
  • Strong personal presentation
  • Luxury hospitality environment

Key Requirements

  • 2+ years hospitality supervisory experience
  • 1+ year Front Desk experience
  • Overnight Auditing proficiency
  • English and Spanish bilingual proficiency
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter