This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership
Job Summary
This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.
You will shape how we design research, how we interpret signals, and how we translate insight into strategic direction.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Matching Summary
This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.
Salary
Base: $163,100.00 - $286,900.00; Bonus/Equity: commission or performance-based bonus opportunities; Benefits: Medical, Dental, Vision, Telehealth, Flexible schedules, Development opportunities, Open Time Off, 401(k) matching, Adoption Assistance, Fertility treatments
Skills & Requirements
Must-have
Voice of Customer (VoC) practice
transform feedback into actionable insights
research rigor and executive advisory
synthesize complex multi-source datasets
translate findings into recommendations
craft executive-ready narratives
Nice-to-have
elevate findings into strategic implications
drive prioritization and action
support business development
thrive in ambiguity
balance rigor with pragmatism
thought leadership for greater good
Key Requirements
8-10+ years of relevant experience
Bachelor’s degree required
Demonstrated ownership of research strategy
Deep experience with VoC/VoE data
Ability to convert complex analysis to recommendations