Manager, New Business & Underwriting Shared Services

Sunlife Com Hk

Base: 80,000 - 128,000; bonus/equity: discretionar...
Hybrid
Operational leadership of shared services
Team performance and workforce planning
Client-centric service delivery
Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose: to help Clients achieve lifetime financial security and live healthier lives

Job Summary

  • Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose: to help Clients achieve lifetime financial security and live healthier lives.
  • The Manager leads a team of 18 employees across Tele-Interview, Vendor Support, Reinsurance Support, and Training and Capability functions to ensure operational excellence and exceptional service.
  • The company offers a caring, supportive, and inclusive culture with flexible benefits, stock ownership program, and a hybrid work environment.

Matching Summary

Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our One Sun purpose: to help Clients achieve lifetime financial security and live healthier lives.

Salary

Base: 80,000 - 128,000; Bonus/Equity: Discretionary incentive plans; Benefits: Flexible benefits, stock ownership program, care and sick days

Skills & Requirements

Must-have

  • Operational leadership of shared services
  • Team performance and workforce planning
  • Client-centric service delivery
  • Bilingualism in French and English for Quebec
  • Data-driven decision making
  • Continuous improvement champion

Nice-to-have

  • Knowledge of individual insurance products
  • Experience with process improvement methodologies
  • Positive and inclusive work environment
  • Collaboration across teams and vendors

Key Requirements

  • 4+ years leading operational teams
  • Bilingualism required for Quebec staff management
  • Strong communication and influencing skills
  • Proven problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

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