Service Delivery Specialist

H&M

Praha, Czech Republic
Meal allowance: 90 kč per working day; benefits: 2...
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Manage external vendor service deliveries
Ensure adherence to agreed service levels
Translate business needs into technical actions
** H&M is seeking a Service Delivery Specialist in Prague, Czech Republic, to manage service delivery, vendor collaboration, and cross-functional processes for high-quality operations. The role requires strong communication and organizational skills, as well as experience in IT service delivery and vendor management. **

Job Summary

  • This role serves as the critical link between business, technology, and external partners to ensure stable daily operations across four markets.
  • The position involves managing service deliveries from vendors, ensuring quality adherence, and developing support processes for product teams.
  • Employees receive a 25% staff discount across all H&M Group brands, meal allowances, and flexible working arrangements.

Matching Summary

Match Score: 75

** H&M is seeking a Service Delivery Specialist in Prague, Czech Republic, to manage service delivery, vendor collaboration, and cross-functional processes for high-quality operations. The role requires strong communication and organizational skills, as well as experience in IT service delivery and vendor management. **

Salary

Meal Allowance: 90 Kč per working day; Benefits: 25% staff discount; Not specified

Skills & Requirements

Must-have

  • Manage external vendor service deliveries
  • Ensure adherence to agreed service levels
  • Translate business needs into technical actions
  • Coordinate cross-functional forums with teams
  • Support operational onboarding for new products

Nice-to-have

  • Structured and solution-oriented mindset
  • Collaborative approach with many stakeholders
  • Proactive commitment to improving ways of working
  • Clear communication between business and tech
  • Trust-based relationship building skills

Key Requirements

  • Degree in Business Administration, IT or related field
  • ITIL certification or familiarity with ITIL principles
  • Experience with QA testing and ServiceNow systems
  • Hands-on experience managing critical business services
  • Proficiency in English spoken and written

Work Rights

Not specified

Tailored Resume

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