The role supports operational resilience by managing and mitigating IT incidents, analyzing root causes, and recommending preventative measures to minimize disruptions
Job Summary
The role supports operational resilience by managing and mitigating IT incidents, analyzing root causes, and recommending preventative measures to minimize disruptions.
The successful candidate will work closely with cross-functional teams to ensure IT processes and controls align with regulatory requirements, safeguarding the digital platform and maintaining compliance.
MUFG is committed to diversity and inclusion, fostering a culture where all employees are valued and recruitment decisions are made in a non-discriminatory manner.
Matching Summary
The role supports operational resilience by managing and mitigating IT incidents, analyzing root causes, and recommending preventative measures to minimize disruptions.
Skills & Requirements
Must-have
IT Problem Management
Incident Coordination and Response
Regulatory Compliance with DORA
ITSM tools proficiency
Root Cause Analysis
Operational Resilience Management
Nice-to-have
Automation tools experience
Knowledge of ITIL and COBIT frameworks
Strong communication and collaboration skills
Experience in regulated financial environments
Continuous improvement initiatives
Key Requirements
3+ years IT Problem or Incident Management experience
Knowledge of Digital Operational Resilience Act (DORA)
Experience in regulatory compliance
Degree in IT or related field preferred
Certifications such as ITIL, CISM, or CRISC preferred