CommBank is seeking an Executive Manager for Payments Customer Success, responsible for leading the development and implementation of strategies to enhance customer satisfaction and drive growth in payment products. The role involves collaborating with various teams, engaging with senior leaders, and acting as a central point for high-value client acquisitions
Job Summary
This strategic role leads the Payments Customer Success team to drive growth and customer satisfaction across CBA's domestic and international payment products.
The incumbent acts as the single point of contact for pre-sale consultation services for high-value strategic client acquisitions and complex multi-product deals.
CommBank offers flexible working options including hybrid arrangements with at least half time in-office and various part-time or job share possibilities.
Matching Summary
Match Score: 85
CommBank is seeking an Executive Manager for Payments Customer Success, responsible for leading the development and implementation of strategies to enhance customer satisfaction and drive growth in payment products. The role involves collaborating with various teams, engaging with senior leaders, and acting as a central point for high-value client acquisitions.
Skills & Requirements
Must-have
7-10+ years professional services experience
Background in Payments or Transaction Banking
Experience leading small teams effectively
Structured problem solving and quantitative analysis
Ability to deliver updates to senior executives
Nice-to-have
High performing sales team leadership experience
GTM experience or business development background
Strong stakeholder relationship management skills
Knowledge of regulatory and compliance policies
Key Requirements
University degree in business, economics, technology, law or related discipline
7-10+ years professional services experience
Proven ability to lead a team of three direct reports