Director, Customer Care

Merck Sharp & Dohme Corp

Omaha, NE, US
Base: $156,900.00 - $247,000.00; bonus/equity: not...
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Customer experience enhancement
Sap experience
Vendor management
** Merck Sharp & Dohme Corp is seeking a Director of Customer Care to elevate customer experience and streamline operations within their Customer Care organization. The ideal candidate will possess extensive experience in customer service leadership, particularly in enterprise systems like SAP, and will be responsible for overseeing vendor partnerships and enhancing customer engagement strategies. **

Job Summary

  • The Director of Customer Care is responsible for transforming the Customer Care organization to elevate customer experience.
  • This role oversees vendor partnerships and ensures compliance while optimizing costs.
  • The position requires strong leadership to develop a unified team and drive customer engagement.

Matching Summary

Match Score: 75

** Merck Sharp & Dohme Corp is seeking a Director of Customer Care to elevate customer experience and streamline operations within their Customer Care organization. The ideal candidate will possess extensive experience in customer service leadership, particularly in enterprise systems like SAP, and will be responsible for overseeing vendor partnerships and enhancing customer engagement strategies. **

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, dental, vision, retirement benefits

Skills & Requirements

Must-have

  • Customer experience enhancement
  • SAP experience
  • Vendor management
  • People management

Nice-to-have

  • Cross-functional collaboration
  • Team development
  • Operational excellence

Key Requirements

  • Bachelor’s Degree required
  • 10 years of Customer Care experience
  • 10 years of people management experience

Work Rights

Not specified

Tailored Resume

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