Sr. Voc Data Analyst

32

Base: $91,488.80 - $137,233.20; bonus/equity: vari...
Fully remote
5-7 years professional experience
Bachelor's degree in related field
Experience with inmoment qualtrics medallia
Point32Health is seeking a Senior Voice of the Customer (VoC) Analyst to enhance customer experience strategies through data analysis and visualization. The ideal candidate will possess strong technical skills, including experience with complex datasets and data visualization tools, and will be integral in translating customer insights into actionable business strategies

Job Summary

  • The Senior Voice of the Customer Analyst plays a pivotal role in advancing customer experience strategy by transforming complex data into actionable insights for Point32Health.
  • This position requires designing robust data pipelines and delivering interactive dashboards that translate customer insights into meaningful business outcomes for leadership.
  • Point32Health offers a comprehensive total rewards package including medical, dental, vision coverage, retirement plans, and paid time off.

Matching Summary

Match Score: 85

Point32Health is seeking a Senior Voice of the Customer (VoC) Analyst to enhance customer experience strategies through data analysis and visualization. The ideal candidate will possess strong technical skills, including experience with complex datasets and data visualization tools, and will be integral in translating customer insights into actionable business strategies.

Salary

Base: $91,488.80 - $137,233.20; Bonus/Equity: Variable pay eligible; Benefits: Medical, dental, vision, retirement, PTO, life insurance

Skills & Requirements

Must-have

  • 5-7 years professional experience
  • Bachelor's degree in related field
  • Experience with InMoment Qualtrics Medallia
  • Proficiency in SQL Python Alteryx Tableau
  • Strong data visualization and storytelling skills

Nice-to-have

  • Master's degree in statistics or computer science
  • Experience with digital feedback tools
  • Knowledge of web and app development processes
  • Background in vendor or consultant research roles
  • Ability to manage multiple fast-paced initiatives

Key Requirements

  • 5-7 years of professional experience required
  • Bachelor's degree minimum required
  • 2-3 years of VoC experience preferred
  • Proficiency in primary research methodologies
  • Strong written communication skills required

Work Rights

Not specified

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