Patient Assistance Liaison-selikoff Centers For Occupational Health
Mount Sinai Health System
New York, NY, US
Patient and visitor compliments and concerns
Customer service and patient relations initiatives
Customer service training for staff
The Patient Assistance Liaison investigates, resolves, documents and reports patient and visitor compliments and concerns to leadership and staff
Job Summary
The Patient Assistance Liaison investigates, resolves, documents and reports patient and visitor compliments and concerns to leadership and staff.
Provides direct support to patients and their families, meets/greets families, offers comfort and reassurances, listens and reports the needs and concerns to appropriate professionals.
Conducts monthly accountability and variance analysis of balanced scorecard customer service outcomes.
Matching Summary
The Patient Assistance Liaison investigates, resolves, documents and reports patient and visitor compliments and concerns to leadership and staff.
Skills & Requirements
Must-have
patient and visitor compliments and concerns
customer service and patient relations initiatives
customer service training for staff
resolve complaints/grievances/requests
monthly accountability and analysis
Nice-to-have
consultant relationship with other departments
make any waiting times easier
fostering an environment where everyone can contribute to excellence