Complaint Handling Specialist With Dutch And/or French (benelux Market)
Alcon
Warsaw, Poland
Hybrid
Complaint processing
Adverse event reporting
Customer communication
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products
Job Summary
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.
Communicate effectively with key stakeholders in country organizations and review potential complaint data received via various systems.
Opportunity to work in a high-paced agile environment with passionate people and a culture of simplification and ownership.
Matching Summary
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.
Skills & Requirements
Must-have
Complaint processing
Adverse event reporting
Customer communication
Regulatory compliance
Dutch and/or French language proficiency
Nice-to-have
Agile environment
Simplification and ownership culture
International environment experience
SSC model experience
Key Requirements
1 year experience in customer service or complaints handling