Product Support Representative - Amer - Mission+

NAVBLUE, Inc.

Waterloo, Ontario, Canada
Not specified; not specified; competitive group be...
3d onsite
4+ years professional support experience
Strong problem-solving mindset
Excellent written and verbal communication
The role serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers worldwide

Job Summary

  • The role serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers worldwide.
  • Candidates will manage customer backlogs, resolve complex technical queries, and collaborate with internal teams to ensure operational efficiency.
  • The position offers a hybrid work environment with flexible hours, professional development days, and access to a flight simulator game room.

Matching Summary

The role serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers worldwide.

Salary

Not specified; Not specified; Competitive group benefits plan included

Skills & Requirements

Must-have

  • 4+ years professional support experience
  • Strong problem-solving mindset
  • Excellent written and verbal communication
  • Ability to conduct customer training
  • Experience with ticketing software

Nice-to-have

  • Knowledge of Big Data and AI
  • Understanding of aviation regulations
  • Proactive continuous improvement attitude
  • Fluent in English
  • Database or web technology knowledge

Key Requirements

  • Degree in Engineering, Aircraft Design, IT, or Computer Science
  • Minimum 4 years of professional support experience
  • Fluency in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter