The position serves as a primary point of contact for customer inquiries and service complaints, ensuring timely and effective resolution of customer concerns
Job Summary
The position serves as a primary point of contact for customer inquiries and service complaints, ensuring timely and effective resolution of customer concerns.
This role ensures compliance with safety and environmental standards, supports operational and maintenance planning, manages billing system performance, and drives customer service excellence.
The estimated annual pay range for this role is currently $97,500-$138,000.
Matching Summary
The position serves as a primary point of contact for customer inquiries and service complaints, ensuring timely and effective resolution of customer concerns.
Salary
Base: $97,500-$138,000; Bonus/Equity: Discretionary and incentive payment considerations; Benefits: Affordable medical, dental and vision benefits, Company-paid life and disability insurance, 401(k) plan with employer contribution/match, Paid time off, paid sick time, holiday pay, parental leave, Tuition assistance, Employee Assistance Program, Discounted insurance plans for pet, auto, home and vehicle
Skills & Requirements
Must-have
customer inquiry resolution
utility operations oversight
safety and environmental standards
billing system administration
KPI tracking and reporting
budget preparation and monitoring
Nice-to-have
collaborative environment
empowered to grow
safe production culture
people are valued
Key Requirements
Bachelor’s Degree or Master’s degree
8 years operational experience or 5 years administration experience
Supervisory or leadership capacity
Utility, municipality, customer service, or community relations experience