Contact Centre Team Lead, Toronto

Tiffany & Co.

Toronto, ON, Canada
Base: $70,000 - $90,000; bonus/equity: not specifi...
3+ years retail or luxury contact center experience
Proven track record in sales generation
Team management and performance coaching skills
The role involves leading a team to deliver a luxury and personal client experience across all contact channels to drive sales and lifetime loyalty

Job Summary

  • The role involves leading a team to deliver a luxury and personal client experience across all contact channels to drive sales and lifetime loyalty.
  • Candidates must be accountable for ensuring the team consistently meets commercial targets and client experience goals through strategic oversight and hands-on execution.
  • The position requires continuous training, coaching, and feedback to elevate client relationships while managing performance issues proactively.

Matching Summary

The role involves leading a team to deliver a luxury and personal client experience across all contact channels to drive sales and lifetime loyalty.

Salary

Base: $70,000 - $90,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years retail or luxury contact center experience
  • Proven track record in sales generation
  • Team management and performance coaching skills
  • Proficiency with Microsoft Office and POS systems
  • Flexibility to work non-traditional hours including weekends

Nice-to-have

  • College or university degree preferred
  • Proficiency in multiple languages
  • Ability to develop new business opportunities
  • Experience in hospitality sector
  • Strategic thinking capabilities

Key Requirements

  • Minimum of 3 years retail or luxury contact center experience
  • Authorization to work in Canada required
  • Team management experience required
  • Proficiency with Client tracking systems and POS system

Work Rights

Must have authorization to work in Canada

Tailored Resume

Cover Letter