Technical Service Analyst

Harris Novum

Plymouth, United Kingdom
Fully remote
Frontline application support
Diagnose and resolve issues
Customer training sessions
The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team

Job Summary

  • The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.
  • Day-to-day responsibilities include diagnosing and resolving complex application issues, conducting customer training sessions, and serving as a key liaison between customers and internal teams.
  • Harris offers an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement over and above the standard 25 days holiday and bank holidays, and an annual Lifestyle Reward amounting £325 per annum/pro rata.

Matching Summary

The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team.

Skills & Requirements

Must-have

  • frontline application support
  • diagnose and resolve issues
  • customer training sessions
  • ticketing systems
  • networking principles
  • software environment support

Nice-to-have

  • legacy system maintenance
  • modernisation efforts
  • analytical skills
  • timely solutions

Key Requirements

  • 3+ years of experience in technical support
  • Experience with ticketing systems
  • Basic networking principles understanding
  • UK based with Plymouth commute
  • Occasional travel to client sites

Work Rights

Must be based in the UK

Tailored Resume

Cover Letter