Customer Support Analyst - Munis

GOCal

Not specified; not specified; competitive pyy + re...
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Capital markets knowledge
Municipal bookrunning application support
Case management system usage
** GOCal is seeking a Customer Support Analyst for its Municipal Bookrunning application, responsible for delivering exceptional client service and support during the onboarding and ongoing management of the application. The ideal candidate will have a background in client support, strong communication skills, and a keen interest in capital markets. **

Job Summary

  • The role serves as a direct conduit for sell-side banks to deliver superior service through the Municipal Bookrunning application.
  • Candidates will proactively monitor live transactions and assist clients with deal management, service interruptions, and user training.
  • S&P Global offers comprehensive benefits including health care coverage, generous time off, and continuous learning resources.

Matching Summary

Match Score: 75

** GOCal is seeking a Customer Support Analyst for its Municipal Bookrunning application, responsible for delivering exceptional client service and support during the onboarding and ongoing management of the application. The ideal candidate will have a background in client support, strong communication skills, and a keen interest in capital markets. **

Salary

Not specified; Not specified; Competitive pay and retirement planning mentioned

Skills & Requirements

Must-have

  • Capital markets knowledge
  • Municipal bookrunning application support
  • Case management system usage
  • Live transaction monitoring
  • Client training and onboarding

Nice-to-have

  • Excellent written communication skills
  • Strong organizational abilities
  • Ability to work independently
  • Interest in financial markets
  • Experience with deal management

Key Requirements

  • BA/BS degree or equivalent experience
  • Proficiency in MS Office Suite
  • US Candidates Only

Work Rights

US Candidates Only

Tailored Resume

Cover Letter