Resident Services Manager - Broadstone Arden

Greystar Worldwide LLC

Santa Ana, CA, US
Base: $35.00 - $40.00ph; bonus: eligible for weekl...
Onsite
5+ years resident services management experience
Leadership experience required
Resident complaint resolution within 24 hours
Greystar Worldwide LLC is seeking a Resident Services Manager for their property in Santa Ana, CA. The role focuses on enhancing resident satisfaction and retention through effective communication, management of service requests, and community engagement

Job Summary

  • This role manages customer support to residents by providing assistance with service requests, accounting, and rental issues to achieve community retention goals.
  • The position is eligible for a 40% housing discount at Greystar-managed communities and includes robust benefits like paid time off and a 401(k) match.
  • Responsibilities include organizing resident functions, evaluating property curb appeal daily, and coordinating vendors during emergency maintenance situations.

Matching Summary

Match Score: 85

Greystar Worldwide LLC is seeking a Resident Services Manager for their property in Santa Ana, CA. The role focuses on enhancing resident satisfaction and retention through effective communication, management of service requests, and community engagement.

Salary

Base: $35.00 - $40.00/hour; Bonus: Eligible for weekly, monthly, or quarterly bonus programs based on performance; Benefits: Medical, Dental, Vision, 401(k) match up to 6%, Paid Parental Leave, Housing Discount

Skills & Requirements

Must-have

  • 5+ years resident services management experience
  • Leadership experience required
  • Resident complaint resolution within 24 hours
  • OneSite or Excel proficiency preferred

Nice-to-have

  • Certificates in relevant field
  • Experience with community events coordination
  • Strong communication skills for newsletters

Key Requirements

  • 5+ years of resident services management experience
  • Leadership experience required
  • Experience with OneSite software or Excel

Work Rights

Not specified

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