As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
Job Summary
As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests.
Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood and needed/recommended services are understood by the customer.
Lithia offers a comprehensive benefits package including Medical, Dental and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and Employee Stock Purchase Plan.
Matching Summary
As a Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests.
Salary
$75,000.00-$150,000.00; Commission(s) off: Individual Sales, Individual Gross profit; Bonuses based on: Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours
Skills & Requirements
Must-have
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Communicating between customer and technician
Administering manufacturer warranty
Customer service focus
Nice-to-have
Team player
Performance driven
Customer satisfaction focus
Key Requirements
Previous Service Advisor experience preferred
Prior automotive technician experience a plus
Basic mechanical understanding of an automobile
Acceptable driving record and valid driver's license
High school graduate or equivalent, 18 years or older