Customer Success Specialist

Ryder System

Burlington, NC, US
Base: $50k - $55k; bonus/equity: eligible for annu...
Onsite
2 years industry related experience
2 years ecommerce fulfillment experience
Strong analytical skills with large data sets
The Customer Success Specialist serves as the key account liaison between clients and the ecommerce operations team to ensure end-to-end fulfillment solutions meet customer needs

Job Summary

  • The Customer Success Specialist serves as the key account liaison between clients and the ecommerce operations team to ensure end-to-end fulfillment solutions meet customer needs.
  • Ryder offers a comprehensive benefit package including medical, dental, vision, life insurance, paid time off, and a 401(K) Savings Plan with company match.
  • Candidates must possess strong organizational skills to process daily correspondence, manage production plans, and resolve conflicts while maintaining high customer satisfaction.

Matching Summary

The Customer Success Specialist serves as the key account liaison between clients and the ecommerce operations team to ensure end-to-end fulfillment solutions meet customer needs.

Salary

Base: $50K - $55K; Bonus/Equity: Eligible for annual bonus, commission, and/or long-term incentive plan; Benefits: Comprehensive health/welfare benefits, 401(k) match, PTO

Skills & Requirements

Must-have

  • 2 years industry related experience
  • 2 years eCommerce fulfillment experience
  • Strong analytical skills with large data sets
  • Advanced knowledge of ERP Systems
  • Excellent customer interaction and communication

Nice-to-have

  • Creativity and agility in business development
  • Ability to work in fast-paced environment
  • Commitment to core values like Trust and Innovation
  • Experience with BI tools
  • Willingness to travel for conference calls

Key Requirements

  • Bachelor's degree in Business, Logistics or Transportation required
  • Two years or more of industry related experience required
  • Two years or more of eCommerce experience in fulfillment or retail required

Work Rights

Not specified

Tailored Resume

Cover Letter