Patient Accounts Customer Service Specialist

Saint Francis Healthcare System

Cape Girardeau, MO, United States
Base: $15.00ph minimum; bonus/equity: not specifie...
Hybrid
Handle billing questions and payment issues
Scan and index financial documentation
Reconcile files with early out and bad debt vendors
Saint Francis Healthcare System is seeking a Patient Accounts Customer Service Specialist to assist customers with billing and payment inquiries, requiring strong communication skills and basic knowledge of healthcare billing processes. The position is full-time with hybrid work options after training and includes a commitment to the organization's mission and values

Job Summary

  • The Customer Service Specialist is responsible for handling billing and payment concerns for both hospital and physician services via phone or in person.
  • Employees must maintain restricted and confidential information while troubleshooting corrective actions for known account issues.
  • Saint Francis Healthcare System offers a competitive compensation philosophy aligned to the fiftieth percentile of the marketplace along with comprehensive benefits.

Matching Summary

Match Score: 75

Saint Francis Healthcare System is seeking a Patient Accounts Customer Service Specialist to assist customers with billing and payment inquiries, requiring strong communication skills and basic knowledge of healthcare billing processes. The position is full-time with hybrid work options after training and includes a commitment to the organization's mission and values.

Salary

Base: $15.00/hour minimum; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • Handle billing questions and payment issues
  • Scan and index financial documentation
  • Reconcile files with Early Out and Bad Debt vendors
  • Maintain work queues and troubleshoot issues
  • Distribute mail to appropriate office staff

Nice-to-have

  • Basic knowledge of Combined Billing Office policies
  • Ability to use system programs efficiently
  • Commitment to department mission and values
  • Experience in healthcare or finance environments

Key Requirements

  • High School Diploma or equivalent required
  • Minimum one year healthcare, finance, or customer service experience preferred
  • Accounting courses or training preferred

Work Rights

Not specified

Tailored Resume

Cover Letter