Customer Care Supervisor Technical

Hastings Deering (Australia) Ltd

Acacia Ridge, Queensland, Australia
Technical parts team leadership
Logistical support and expertise
Crm and microsoft dynamics ax
Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence

Job Summary

  • Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.
  • Manage daily activities across multiple channels to ensure key business performance indicators are met, also reviewing, and identifying continuous improvement initiatives.
  • Hastings Deering offers a wide range of benefits including: Competitive salary and benefits, A team culture of innovation, collaboration and high performance, A rewarding career with diverse opportunities.

Matching Summary

Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.

Skills & Requirements

Must-have

  • Technical Parts team leadership
  • Logistical support and expertise
  • CRM and Microsoft Dynamics AX
  • Customer service excellence
  • Phone channel management
  • Stakeholder relationship management

Nice-to-have

  • Proactive continuous improvement
  • Team culture of innovation
  • Collaboration and high performance
  • Inspiration and execution

Key Requirements

  • Minimum five years' experience in a similar role
  • Heavy Machinery/ Industrial industry experience
  • Leadership capacity experience
  • Knowledge of Caterpillar parts operations
  • Intermediate computer aptitude
  • Advanced written and verbal communication

Work Rights

Not specified

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