Hvac Tier Ii Technical Support Specialist

LG Electronics

Farmers Branch, TX, United States
On-site
Hvac product knowledge
Tier 2 escalation handling
Customer issue resolution
This role serves as a pivotal escalation point for resolving complex customer issues related to LG HVAC products

Job Summary

  • This role serves as a pivotal escalation point for resolving complex customer issues related to LG HVAC products.
  • The position offers a launchpad for career growth into departments such as Training, Controls, and Field Support.
  • Candidates are expected to collaborate with engineering and field service teams while maintaining high customer satisfaction metrics.

Matching Summary

This role serves as a pivotal escalation point for resolving complex customer issues related to LG HVAC products.

Skills & Requirements

Must-have

  • HVAC product knowledge
  • Tier 2 escalation handling
  • Customer issue resolution
  • Technical documentation skills
  • Phone and email support

Nice-to-have

  • Mentoring Tier 1 agents
  • Collaborative team culture
  • Continuous learning mindset
  • Product champion attitude
  • Selfless dedication to service

Key Requirements

  • Experience with HVAC systems
  • Ability to troubleshoot escalated technical issues
  • Proficiency in documenting solutions

Work Rights

Not specified

Tailored Resume

Cover Letter