Customer Service Officers x4 #CallCentre #Insurance #TNJH
RECRUIT EXPRESS PTE LTD
Singapore
Manage walk-in policyholder queries
Handle appeals and minor complaints
Proficient in ms office excel and word
The role involves managing walk-in policyholders' and Financial Representatives' queries on life and general insurance matters within stipulated time
Job Summary
The role involves managing walk-in policyholders' and Financial Representatives' queries on life and general insurance matters within stipulated time.
Candidates will assess and manage appeals, feedbacks, and minor complaints from various stakeholders while ensuring excellent customer service experiences.
Applicants must be proficient in MS Office applications and capable of working independently or as part of a team in a fast-paced environment.
Matching Summary
Match Score: 75
The role involves managing walk-in policyholders' and Financial Representatives' queries on life and general insurance matters within stipulated time.
Skills & Requirements
Must-have
Manage walk-in policyholder queries
Handle appeals and minor complaints
Proficient in MS Office Excel and Word
Work independently and in a team
Adapt to fast-paced environment
Nice-to-have
Team player with good interpersonal skills
Meticulous and detail-oriented
Comfortable working in frontline environment
Key Requirements
GCE 'A' / Diploma / Degree holder
Professional insurance certifications advantageous (BCP, PGI, M5, M9)