The Customer Service Manager, EMEA is a strategic leader responsible for driving embecta’s customer service excellence across the region
Job Summary
The Customer Service Manager, EMEA is a strategic leader responsible for driving embecta’s customer service excellence across the region.
Our Total Rewards program – which includes competitive pay, benefits, continuous learning, recognition, career growth and life balance components – is designed to support the varying needs of our diverse and global employees.
A career at embecta means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work.
Matching Summary
The Customer Service Manager, EMEA is a strategic leader responsible for driving embecta’s customer service excellence across the region.
Skills & Requirements
Must-have
Order-to-Cash (O2C) process expertise
SAP order management experience
Customer service leadership
EDI and DRC process governance
Regulated medical device environment
Cross-functional collaboration
Compliance and SOX controls
Nice-to-have
Fluent in English and additional EU languages
Hands-on and solution-oriented approach
Strong stakeholder management skills
International project and people management
Inclusive and growth-centered culture
Key Requirements
Bachelor’s degree in Business or related discipline
Master’s degree preferred
Proven experience in medical device customer service
Experience with SAP and EDI governance
International exposure in project and people management