Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service
Job Summary
Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service.
Drives membership metrics through acquisition, retention, loyalty, and experience programs, while ensuring timely and efficient member assistance.
BJ's Wholesale Club offers a comprehensive benefits package including weekly pay, free memberships, generous PTO, health benefits, and retirement savings plans.
Matching Summary
Oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service.
Skills & Requirements
Must-have
Front End Operations
Member Service Excellence
Membership Programs
Team Coaching and Development
Operational Standards Compliance
Nice-to-have
Strategic Thinking
Business Acumen
Positive Environment
Inclusion and Diversity
Key Requirements
Prior leadership experience preferred
Prior Membership or sales knowledge and experience preferred