Director Of Workforce Management

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Not specified
5 years workforce management experience
3 years wfm management experience
Contact center operations expertise
Acquire Intelligence Australia is seeking a Director of Workforce Management to lead their global Workforce Management Team. The ideal candidate will have extensive experience in contact center operations and management, with a focus on achieving performance targets and maintaining compliance

Job Summary

  • This role leads the Workforce Management team across Australia, Dominican Republic, Philippines, and the United States to ensure uninterrupted business operations.
  • The successful candidate will manage forecasting, resource planning, and real-time operations while acting as a trusted advisor to Client Services and Operations leaders.
  • Acquire Intelligence seeks a critical thinker who embodies values like Curious and Clever and Entrepreneurial Energy to drive intelligent transformation for global clients.

Matching Summary

Match Score: 85

Acquire Intelligence Australia is seeking a Director of Workforce Management to lead their global Workforce Management Team. The ideal candidate will have extensive experience in contact center operations and management, with a focus on achieving performance targets and maintaining compliance.

Skills & Requirements

Must-have

  • 5 years Workforce Management experience
  • 3 years WFM management experience
  • Contact center operations expertise
  • Advanced MS Excel skills
  • WFM systems proficiency
  • Strategic capacity planning

Nice-to-have

  • Avaya or Cisco knowledge
  • Verint or IEX experience
  • NICE or Tableau familiarity
  • Entrepreneurial energy mindset
  • Fast with intent culture fit

Key Requirements

  • College graduate preferably in technical course
  • Minimum 5 years WFM experience
  • Minimum 3 years WFM management experience
  • Ability to design documented procedures and policies

Work Rights

Not specified

Tailored Resume

Cover Letter