Myit Experience Specialist

045

Melbourne, Victoria, Australia
Strong customer service skills
Experience with itil and sla environments
Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will handle rapid diagnosis and resolution of IT issues while managing devices, onboarding, and offboarding processes.
  • nbn offers an inclusive workplace with 18 weeks of paid parental leave and recognition as a Pride in Diversity Platinum Employer.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA environments
  • Broad technical capability across Microsoft and Apple technologies

Nice-to-have

  • Ability to navigate sensitive issues diplomatically
  • Commitment to continuous improvement initiatives
  • Collaboration within diverse teams

Key Requirements

  • Full working rights in Australia required
  • Relevant IT qualifications required
  • Adherence to safe work practices and nbn policies

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter