Technical Support Officer - Euc

dcj.nsw.gov.au

Parramatta, NSW, Australia
Base: $99,938 py - $110,271 py; bonus/equity: not ...
On-site
Hands-on technical support
Windows 11 hardware rollout
Servicenow and asset registers
The Department of Communities and Justice (DCJ) is seeking a Technical Support Officer for End User Computing in Parramatta, Australia. The role focuses on providing technical support during a device refresh project, enhancing user experience, and supporting the deployment of new technologies

Job Summary

  • You will play a key role in upgrading devices and improving the overall user experience, supporting a more productive, flexible, and efficient workplace.
  • Deliver timely and high-quality technical support to user enquiries and troubleshoot and resolve issues in collaboration with support teams.
  • We offer a variety of benefits, including: A challenging and rewarding career, Flexible, autonomous work environment, Competitive pay and conditions, Training and development opportunities to build and maintain capabilities, Health & Wellbeing and Employee Assistance Programs.

Matching Summary

Match Score: 85

The Department of Communities and Justice (DCJ) is seeking a Technical Support Officer for End User Computing in Parramatta, Australia. The role focuses on providing technical support during a device refresh project, enhancing user experience, and supporting the deployment of new technologies.

Salary

Base: $99,938 pa - $110,271 pa; Bonus/Equity: Not specified; Benefits: employer’s contribution to superannuation and annual leave loading

Skills & Requirements

Must-have

  • hands-on technical support
  • Windows 11 hardware rollout
  • ServiceNow and asset registers
  • onsite and remote support
  • desktop support experience
  • project delivery experience

Nice-to-have

  • customer-focused mindset
  • adaptable to environments
  • strong attention to detail
  • positive, proactive approach
  • collaboration with support teams

Key Requirements

  • Experience in desktop support or service desk environments
  • Exposure to project delivery or rollout activities
  • Willingness to travel across deployment sites

Work Rights

Not specified

Tailored Resume

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