DXC Technology is a leading IT services company with a 60-year track record of delivering and modernizing mission-critical IT systems
Job Summary
DXC Technology is a leading IT services company with a 60-year track record of delivering and modernizing mission-critical IT systems.
The role involves logging, validating, and diagnosing customer issues, providing solutions, or escalating to appropriate groups while ensuring agreed service levels are met.
DXC Technology fosters an inclusive environment prioritizing in-person collaboration with flexibility to support wellbeing and productivity.
Matching Summary
DXC Technology is a leading IT services company with a 60-year track record of delivering and modernizing mission-critical IT systems.
Skills & Requirements
Must-have
Mandarin and English communication
Log, validate and diagnose issues
Provide customer solutions
Escalate calls to resolution groups
Adhere to service levels
Handle customer contacts professionally
Nice-to-have
Fast-paced, high-pressure environment
Team-focused with proven communication
Flexible with variable shifts
Technical aptitude
Basic hardware/software understanding
Customer service experience
Key Requirements
Excellent verbal and written communication skills in Mandarin and English
Previous experience in a technical support/customer service role