Defined Contribution Client Success Manager

Alight Solutions

Multiple Locations
Base: 80,000.00 usd - 104,000.00 usd; bonus/equity...
Fully remote
Defined contribution expertise
Client communication skills
Operational performance oversight
The DC Client Success Manager oversees daily operational performance for assigned clients and operations teams, serving as the main client contact and collaborating with support areas like customer care and technology

Job Summary

  • The DC Client Success Manager oversees daily operational performance for assigned clients and operations teams, serving as the main client contact and collaborating with support areas like customer care and technology.
  • Responsibilities include utilizing Defined Contribution knowledge to interpret complex client requirements, addressing participant inquiries and client escalations, and managing client teams through talent development and delegation.
  • Alight offers a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, emphasizing a culture that champions people and growth with purpose.

Matching Summary

The DC Client Success Manager oversees daily operational performance for assigned clients and operations teams, serving as the main client contact and collaborating with support areas like customer care and technology.

Salary

Base: 80,000.00 USD - 104,000.00 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Defined Contribution expertise
  • client communication skills
  • operational performance oversight
  • talent development
  • data-driven process innovation

Nice-to-have

  • solutions-oriented approach
  • empathetic and inclusive culture
  • continuous learning and growth
  • flexible working arrangements

Key Requirements

  • 3+ years in Defined Contribution
  • Knowledge of Defined Contribution recordkeeping systems
  • Proven analytical abilities and attention to detail
  • Management and organizational skills
  • Experience coaching and leveraging work through others

Work Rights

Not specified

Tailored Resume

Cover Letter