Technical Support Manager

ROCKWOOL AS

Poznan, Poland
Competitive salary; permanent contract after proba...
Global manufacturing technical support experience
Mechanical and electrical systems expertise
Incident management and root cause analysis
This newly created role involves defining the strategy and building a global technical support function for mechanical and electrical systems across all factories

Job Summary

  • This newly created role involves defining the strategy and building a global technical support function for mechanical and electrical systems across all factories.
  • The position requires ensuring 24/7 technical support, effective incident management, and compliance with machine safety standards to minimize downtime.
  • Candidates will benefit from a competitive salary, private medical care, adaptable working hours, and access to modern office facilities in Poznan.

Matching Summary

This newly created role involves defining the strategy and building a global technical support function for mechanical and electrical systems across all factories.

Salary

Competitive salary; Permanent contract after probation; Private Medical Care included

Skills & Requirements

Must-have

  • Global manufacturing technical support experience
  • Mechanical and electrical systems expertise
  • Incident management and root cause analysis
  • Vendor and SLA management skills
  • Leadership of new support function setup

Nice-to-have

  • IT/OT environments automation PLC SCADA knowledge
  • Strong stakeholder management capabilities
  • Customer service mindset
  • Data-driven problem solving approach

Key Requirements

  • Relevant technical degree in Mechanical, Electrical, or Automation
  • Solid experience building global technical support setups
  • Intermediate level of English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter