Base: $98,500-$206,800 national average; bonus/equ...
Servicenow platform development experience
Scoped application configuration expertise
Virtual agent and nlu workbench proficiency
This role supports the CDC's public health mission by designing conversational Virtual Agent capabilities for the National Healthcare Safety Network
Job Summary
This role supports the CDC's public health mission by designing conversational Virtual Agent capabilities for the National Healthcare Safety Network.
The developer will integrate Virtual Agent with NHSN data models to enhance access to information and reduce support burden for healthcare providers.
Candidates must be able to obtain and maintain a Public Health level 5 clearance while working in a governed, shared ServiceNow environment.
Matching Summary
This role supports the CDC's public health mission by designing conversational Virtual Agent capabilities for the National Healthcare Safety Network.
Salary
Base: $98,500-$206,800 national average; Bonus/Equity: Not specified; Benefits: Comprehensive healthcare, wellness, financial, retirement, family support, continuing education, and time off
Skills & Requirements
Must-have
ServiceNow platform development experience
Scoped application configuration expertise
Virtual Agent and NLU Workbench proficiency
JavaScript and Glide API coding skills
Customer Service Management workflow knowledge
Public Trust clearance eligibility
Nice-to-have
Strong collaboration across technical teams
Analytical mindset for chatbot optimization
Experience with agile frameworks and scrum
Section 508 accessibility standards knowledge
High-volume external-facing solution design
Key Requirements
7 years of ServiceNow development experience
Bachelor's degree or equivalent education
Ability to obtain Public Trust clearance
Proficiency in JavaScript and Flow Designer
Work Rights
Must have ability to obtain Public Trust clearance