This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain
Job Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the entire enterprise using ServiceNow.
Workday offers a flexible work approach requiring at least half of the time in-office or in the field to deepen connections and maintain community.
Matching Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic ITSM transformation leadership
Full lifecycle ServiceNow customization
Enterprise stakeholder management
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Strong user-centric adoption approach
Cross-functional project delivery success
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years ServiceNow design and implementation