Sr. Engineer - Service Management

Hitachi Metals

Not specified
Itil v4 foundation certification required
Jira service management or servicenow experience
3-5 years itsm process ownership experience
Hitachi Metals is seeking a Senior Engineer for Service Management, focusing on IT Service Management (ITSM) processes aligned with global standards. The ideal candidate will have experience in process ownership or business analysis, with a strong understanding of ITIL and ITSM tools

Job Summary

  • This role involves owning, designing, and implementing IT Service Management processes aligned with global standards and business objectives.
  • The position requires deep understanding of ITIL processes and practical experience with tools like Jira Service Management and ServiceNow.
  • Hitachi Digital offers a diverse, inclusive culture with industry-leading benefits and flexible working arrangements to support holistic wellbeing.

Matching Summary

Match Score: 85

Hitachi Metals is seeking a Senior Engineer for Service Management, focusing on IT Service Management (ITSM) processes aligned with global standards. The ideal candidate will have experience in process ownership or business analysis, with a strong understanding of ITIL and ITSM tools.

Skills & Requirements

Must-have

  • ITIL v4 Foundation certification required
  • Jira Service Management or ServiceNow experience
  • 3-5 years ITSM process ownership experience
  • Change Incident Problem Management expertise
  • Global multi-regional environment experience

Nice-to-have

  • Process re-engineering and automation skills
  • Strong analytical skills for performance metrics
  • Excellent cross-functional collaboration abilities
  • Upper Intermediate English language proficiency

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • Minimum 3-5 years experience in IT Service Management
  • ITIL v4 Foundation certification is mandatory
  • 2-3 years in process ownership or business analysis
  • Upper Intermediate or higher English proficiency

Work Rights

Not specified

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