French Bilingual Customer Account Specialist Ii, Mbna, Customer Assistance Specialist

TD

Ottawa, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Bilingual french and english proficiency
High school diploma or equivalent
Exceptional listening and empathy skills
This role serves as the voice of TD, resolving customer financial difficulties while collecting funds owing

Job Summary

  • This role serves as the voice of TD, resolving customer financial difficulties while collecting funds owing.
  • Employees will deliver legendary customer service by providing tailored advice on banking needs through inbound and outbound calls.
  • The position includes an 8-week mandatory on-site training period in Ottawa followed by a primarily remote work arrangement.

Matching Summary

This role serves as the voice of TD, resolving customer financial difficulties while collecting funds owing.

Salary

Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Competitive benefits plan included

Skills & Requirements

Must-have

  • Bilingual French and English proficiency
  • High School Diploma or equivalent
  • Exceptional listening and empathy skills
  • Ability to multitask across multiple screens
  • Digital literacy with various devices

Nice-to-have

  • Previous collection or credit experience
  • Call center and banking background
  • Resilience in challenging situations
  • Positive attitude and flexibility
  • Strong time management and judgment

Key Requirements

  • Bilingual (French/English) requirement
  • High School Diploma or equivalent education
  • Availability for full-time hours including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter