Associate - P&c Service Operations

494

Not specified
Bachelor's degree in it or business
Strong verbal and written english communication
Experience with hr systems and case management
Aristocrat is seeking an Associate for its P&C Service Operations team, where candidates will leverage their IT skills to enhance HR service delivery through innovative technologies. The role focuses on providing exceptional customer service, managing HR inquiries, and utilizing AI tools to improve employee experiences

Job Summary

  • This role provides top-tier HR service delivery by addressing employee inquiries via email, chat, phone, and AI-supported channels.
  • The position involves managing cases, handling HR transactions, and refining AI-enabled service tools to boost response speed and quality.
  • Aristocrat offers a robust benefits package, global career opportunities, and a diverse environment united by shared values of innovation and inclusivity.

Matching Summary

Match Score: 85

Aristocrat is seeking an Associate for its P&C Service Operations team, where candidates will leverage their IT skills to enhance HR service delivery through innovative technologies. The role focuses on providing exceptional customer service, managing HR inquiries, and utilizing AI tools to improve employee experiences.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Business
  • Strong verbal and written English communication
  • Experience with HR systems and case management
  • Ability to handle sensitive confidential information
  • Proficiency with digital tools and chat platforms

Nice-to-have

  • Prior experience in HR contact center environment
  • Interest in AI, automation, and chatbot technologies
  • Experience contributing to knowledge management
  • Customer-first approach with adaptability
  • Curiosity for improving operational efficiency

Key Requirements

  • Bachelor's degree in IT, Business, or related field
  • Authorized to work without visa sponsorship
  • Proven ability to multitask and prioritize workload

Work Rights

Must be authorized to work in job posting location without visa sponsorship

Tailored Resume

Cover Letter