Csm Retention Specialist - 1 Year Ftc

ABC Fitness

Fully remote
Customer churn prevention
Negotiate renewals
Handle customer objections
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.
  • We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk within the SMB customer base.
  • At ABC Fitness, we don’t just build technology—we build communities and transform lives.

Matching Summary

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.

Skills & Requirements

Must-have

  • Customer churn prevention
  • Negotiate renewals
  • Handle customer objections
  • Cross-functional collaboration
  • Target-oriented environment
  • Commercial conversations
  • Retention strategy

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset
  • Team collaboration
  • Health and fitness industry experience
  • High-volume customer portfolio

Key Requirements

  • 3+ years relevant experience
  • 2+ years SaaS Account Management/Customer Success/Sales
  • Bachelor's degree
  • Excellent written and verbal communication
  • Outstanding organizational and time management skills
  • High EQ/interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter